Customer Care
Welcome to Sangre de Mar. We’re here to help with any questions or concerns you may have. Your experience matters to us, and we’re committed to offering thoughtful, responsive support.
Contact Us
If you have questions about your order, our products, or need assistance, please reach out — we’ll be happy to help.
Email:
alejandro@sangredemar.com
We aim to respond to all inquiries as promptly as possible during business hours.
Hours of Operation
Monday to Friday: 9:00 AM – 5:00 PM (PST)
Saturday: 10:00 AM – 4:00 PM (PST)
Sunday: Closed
Frequently Asked Questions (FAQs)
Shipping
Q: What shipping options do you offer?
A: We use Shopify’s trusted shipping partners to provide reliable delivery options at competitive rates. Available shipping methods, estimated delivery times, and costs are calculated at checkout.
Q: Where do you ship?
A: At this time, we offer shipping within Canada and the United States.
For international orders, shipping can be arranged on a case-by-case basis. Please contact us at alejandro@sangredemar.com prior to placing your order so we can provide a shipping quote.
Returns & Exchanges
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact us at alejandro@sangredemar.com within 30 days of delivery. We handle each request personally and will coordinate the next steps with care.
Items must be unused and in their original condition. Additional details will be shared once your request is reviewed.
Product Information
Q: What materials are used in your products?
A: Our products are crafted from premium leather sourced from trusted suppliers, selected for quality, durability, and responsible production. Each piece is made in small batches with a focus on craftsmanship and longevity. Learn more on our Responsibility page.
Q: How do I care for my Sangre de Mar leather products?
A: Please refer to our Product Care Guide for detailed instructions on caring for and maintaining your leather items to ensure they age beautifully over time.
Connect With Us
Follow along for updates, new arrivals, and inspiration from Sangre de Mar:
Instagram: @sangredemaroficial
TikTok: @sangredemar_official
Thank you for choosing Sangre de Mar. We appreciate your support and look forward to being part of your everyday journey.